Support Engineer

Job description

About us

Source 1 Solutions is a medium business in Clearwater, FL.

Working Hours

830-5 PM with maintenance windows once or twice a week 1130PM -4am

Responsibilities:
- Play a critical role in ensuring the stability and reliability of our network infrastructure.

-You will work closely with other members of the NOC team and collaborate with external vendors to ensure prompt and effective resolution of hardware issues.

- Managing change controls to resolve hardware-related problems.

- Reporting to vendors, dispatching parts as needed
- Respond to user inquiries and resolve technical problems on time- Utilize ticketing systems such as Connectwise and document support requests
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct system maintenance and updates as needed
- Create and maintain documentation for troubleshooting procedures and solutions

Experience:
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of computer hardware and software troubleshooting
- Proficiency in Windows operating systems

-Proficiency in Dell hardware
- Experience providing IT support in an office environment
- Excellent problem-solving and communication skills

Please note that this is not an exhaustive list of responsibilities and qualifications. Additional duties may be assigned as needed.

If you are a motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply. We offer competitive compensation, benefits, and opportunities for professional growth within our organization.

To apply, please submit your resume detailing your relevant experience and qualifications. Only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Support Engineer.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Clearwater, FL 33760: Relocate before starting work (Required)

Work Location: In person