Support Engineer

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998, seeks a Support Engineer to join our Enterprise Technology team.

The Enterprise Technology division is responsible for delivering high quality information technology products for internal users at a global scale, through core infrastructure, automation, security, and cloud-based services.

Note this is a part-time role, working 2-3 days a week.

 Responsibilities

• Identifying, prioritizing, resolving, and triaging incidents and requests
• Working on tickets related to Desktop support 
• Installing, Troubleshooting and supporting Windows desktop, Linux desktops and MacOS laptops
• Supporting, Installing and troubleshooting meeting room AV hardware. Knowledge with Logitech AV hardware would be a plus
• Creating new user accounts, Groups, etc.
• Repairing and upgrading hardware including desktops, laptops, printers, and scanners
• Installing, configuring, and supporting phones
• Supporting e-mail administration
• Managing and maintaining information on Tower’s internal Documentation hub residing on Confluence pages
• Light touch server room management assisting Tower Data Center team
• Understanding of server-side networking and typical network protocols, modern data center principles, OS concepts, and basic Linux

Qualifications

• Prior desktop support experience
• A passion for technology
• Familiarity and experience with industry ticketing systems (JIRA)
• Experience with common remote troubleshooting technologies like Goto Assist
• Experience with endpoint management solution (Jamf, Workspace One)
• A solid knowledge of PC and Apple hardware and computer internals
• The ability to analyze, troubleshoot, and resolve hardware failures
• Strong organizational skills and meticulous attention to detail
• The ability to balance and prioritize multiple assignments in a fast-paced environment
• The ability to work well as part of a team that supports production, back-office computing, and end user support functions
• The ability to read and interpret English-language technical documents
• The ability to speak business-level English
• A working knowledge of Linux (preferred)
• An educational background in computer science or IT (preferred)

Candidates should also be available for occasional travel to different Tower Offices based out of New York and London, to provide support from those regions.

Benefits

While we work hard, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life. Benefits include:

• 25 days of paid vacation per year plus bank holidays
• Competitive salary and performance-based bonuses
• Reimbursement for health and wellness expenses
• Donation matching program

Tower Research Capital is an equal opportunity employer.