Support Engineer

Job Description We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. As a first pureplay, native Cloud and SaaS provider in our industry,Pricefx became and intends to stay the leading SaaS Pricing (Price Optimisation & Management) and CPQ (Configure-Price-Quote) vendor. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. We are highly flexible so, our customers are from diverse industries and sizes with brands like Michelin, Sonoco, Solenis, Dana, Avery Dennison, Robert Bosch, etc. We are a solid and sustainable company which is and will be strongly growing globally for the years ahead. Great time to join us and grow with us outside the borders.Your mission?You will be working in a team that Supports a few, dedicated customers with customized services on the 2nd and 3rd levels in and around our Pricing applications. You will grow a deep knowledge of and relationship with your customers and come to understand their unique business models.You and your colleagues will have a broader role than traditionally, as you will also be involved in Change Management, Incident Management, and Release Management - and probably our internal QA teams and consultant teams will rely on your understanding of the customer solution too.You will work closely with our 3rd level Support team handling all other customers as well as our Engineering team, Consulting, Operations, and other stakeholders. You will be a part of a large cooperative team, but you will organize your work your way based on priorities, and your work will be self-managed. So if you like multiple challenges, can analyze a bit of code, query a database, and are experienced in triaging complex workflow applications, plus like the relationship role with your customers, this job is for you. You will be in charge of...

• Use problem-solving skills to analyze and solve requests coming from our customers
• Managing incidents based on defined ITIL priorities
• Performing root cause analysis
• Understanding Price f(x) pricing platform from customer and technical side as well
• Analyzing logs, code debugging, understanding database queries, monitoring server performance
• Active communication with other teams when it comes to investigating or fixing server bugs, addressing configuration change requests and reporting core bugs
• Being on evening and weekend duties, be available within one hour to address new Critical tickets or system down situations based on received monitoring alerts
• Proactively sharing knowledge and how-tos with customers and our teams internally when possible.

What should you have to succeed?

• Proven basic programming skills (preferably in Groovy, and Java)
• Basic UNIX knowledge (shell scripts, CRON, grep, cat ...), MySQL/Postgres skills, understanding logs
• Knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
• Experience with ticketing systems or development methodologies - working with priorities, SLA, statuses, workflows, JIRA
• Excellent communication and writing skills - reaching out to customers/internal teams, expanding documentation/how-to articles, reporting bugs into JIRA

Other job specifics...

• Location: Chicago, IL
• Full-time employment
• Ability to work on standby evenings and weekends on a rotating basis with the other support engineers (every 2-5 weeks max)

What will you love about us?You will be part of a global team and a company culture that is characterized by the free and respected exchange of professional and cultural perspectives. As a rapidly growing organization, you will have opportunities to explore creative ways of delivering continuous value to our clients and charting a career path that reflects the unique skill set and experience you bring to Pricefx. We will give you the option of your own devices by providing a monthly $240-IT allowance (laptop, mobile, and internet). We have built a benefits program to match the strength of our team.Before you apply, please visit the link below, read GDPR information and give us your consent with data processing. GDPR for candidates