Support Engineer

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth realtime storage restful APIs and edge functions to Postgres.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers code examples documentation or escalating to specific technical or business team members.

• Monitor multiple feedback channels e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ).

• Identify where internal tooling might be developed or obtained to improve support efficiency.

• Reproduce issues create test cases and improve test coverage if you have experience with testing.

You are:

• Experienced in customer support with 3+ years of experience providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have database administration experience it’s a plus.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you're familiar with popular JavaScript frameworks like React Vue and Svelte and have some experience with Node.js.

• Bonus points if you're familiar with authorization and authentication.

Timezones & Logistics

• It’s a full-time position covering workdays Monday to Friday during EMEA Hours: 08:00-18:00 UTC

• We are primarily looking for someone in Europe Africa or Middle Eastern time zones for this shift.

We offer:

• 100% remote work from anywhere in the world. No location-based adjustment to your salary.

• ESOP (equity ownership in the company)

• Autonomous work. We work collaboratively on projects but you set your own pace.

• Health Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents

• Generous Tech Allowance for any office setup you need

• Annual Education Allowance

• Annually run off-sites.