Support Engineer - Canada or United States

What you will be doing:

We are currently setting up our support organisation to start providing excellent service to our customers around the world. As part of such a nascent team, you will be contributing in designing and building a lot of the required tooling for the team to be efficient. We hope to find you suggesting and implementing improvements to our Support services workflows. This is a great opportunity for someone ready to roll up their sleeves and build our future! 

Example of projects you might contribute to:

• Create tooling to allow us to easily replicate issues or bug that customers might encounter
• Building and maintaining diagnostic tool to standardize how we are collecting informations about customer’s deployments
• Design and help implementing a powerful knowledge base to help our customers using our product

And of course:

• You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone. 
• You build strong, trusted relationships with colleagues, customers, and partners.

What you will bring along/ Who you are:

• Proven experience and excellence within a technical support organization
• Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow

Bonus points:

• Demonstrated success in collaborating with software developers, product managers, teachers, consultants, account representatives, and the ClickHouse Community to deliver an amazing user and customer experience
• Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live

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