Support Engineer - Data Centre Operations

THG is an international technology company and leading online retailer, home to premium brands such as lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity.

Tech at THG

Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.

What will I be doing?

As a DC Operations Support Engineer, you will be working shifts along with a team of skilled engineers to provide support within our Datacentres. The role is datacentre based with hands on work, dealing with hardware in a datacentre environment.  The ideal candidate will have a technical background and great people skills to assist our needs. Our ideal candidate will meet many of the requirements below, although we can provide training for the right candidate with suitable attitude and aptitude.

Day to day operations include:

·       Monitoring and prompt handling requests via various ticketing systems in line with SLAs

·       Providing hands and eyes support to customers and internal teams

·       Providing operational support for services in remote datacentres

·       Perform hardware rack and stack of servers

·       Perform troubleshooting, failed component replacement and power cycling hardware.

·       Assist in moving hardware equipment.

·       Provisioning of new servers

·       Occasional travel to datacentres based in London for server installation, troubleshooting and/or decommission can be expected.

·       Other responsibilities as directed by line manager in line and/or required by the business.

What skills and experience would I need?

·       Good understanding of server hardware and troubleshooting.

·       Basic understanding of Networking and internet concepts (e.g., DNS, OSI model etc.)

·       Basic knowledge of common Operating Systems such as Windows & Linux.

·       Basic knowledge of common web hosting control panels (e.g., cPanel)

·       Good Customer service attitude

·       Punctual and organised.

·       A team player - ability to work well with people

·       Good attention to detail

·       Good and clear written and verbal communication skills.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Up to 50% staff discount on THG brands.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.