Support Engineer - Global Physical Security Systems

Project Overview: Northern Trust is looking for an experienced resource to support Global Physical Security Systems, a suite of applications that control secure access (eg building badging, security cameras, etc.) to Northern Trust facilities globally.

Partner's Role:• Supports, monitors, and maintains security/access systems and facilitates product upgrades.

Experience Level: Mid Level 2 (3-7 yrs)

Qualifications:• 3-5 years of experience in Information Security and application support for physical security applications.• 2 - 3 years of experience in deployment, implementation and upgrades of physical security applications for badging and building access.• Bachelor's Degree in Computer Science or similar• General understand of project/program management processes• Knowledge of software, hardware and systems development life cycles and process improvement techniques• Ability to troubleshoot issues, escalate to vendor or internal support teams and track through resolution• Change management process and controls

Nice to Haves:• Experience with RS2 AccessIT, Bold Technology Manitou, March Networks Security DVR, Bosch Remote Programming System (RPS) & D6200, Stopware Passagepoint Global and Traka (TrakaWeb) systems a plus.• Knowledge of MS SQL database and ability to write basic queries• Ability to describe highly technical information in an understandable level to any audience.• Ability to work with minimal direction on a variety of requirements.• Experience in Windows programming (.Net, VB Scripting, PowerShell, Administrative scripting) a plus.

Tasks & responsibilities:

Analyzes, evaluates, determines, and directs testing, implementation, upgrades, and quality control of all application development and support work affecting assigned physical security systems.• Perform health check monitoring on all physical security servers and applications to ensure consistent availability of the system to end-user.• Ability to document installation procedures, Standard Operating Procedures (SOP), DR plans etc.