Support Engineer I

The Support Engineer will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing for our internally developed software. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.

ESSENTIAL JOB SKILLS/DUTIES:

• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Performs computer deployment duties including unboxing, imaging, staging, software installation, data migration, printer/drive mapping, asset and peripheral setup with post-install troubleshooting and support, shipping assets to end users
• Provide support for mobile devices / tablets, in person, over the phone, email, or Mobile Device Management platform (MS InTune, MobileIron)
• Provide technical support for various office systems locally/remote: copiers, printers, plotters, scanners, desk phones, phone systems, conferencing equipment
• Monitor, prioritize, and escalate unresolved help tickets in queue or as assigned
• Process new hire, term, and move requests, creating the appropriate work items within the ticketing system.
• SCCM experience preferred
• PowerShell experience preferred
• All other duties as assigned

QUALIFICATIONS:

• Proficient computer skills (Microsoft Office products, i.e. Word, Excel, Outlook, PowerPoint, SharePoint, Visio, Project, Teams. Windows troubleshooting, understanding of basic networking concepts, software installation, hardware troubleshooting, and basic security principles)
• Familiarity with Microsoft Active Directory, Microsoft Exchange
• Familiarity with ManageEngine, Jira, or ServiceNow a plus
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Impeccable end user communication
• Ability to maintain a calm and professional demeanor in emails and calls
• Excellent written and verbal communication skills
• Discipline to ethically handle private data, including financial data for certain companies
• Able to communicate effectively and work in a team setting
• Attendance and schedule adherence are requirements of this position

Preferred Education and Experience

• Bachelor’s Degree in Computer Science or Equivalent
• 2+ Years IT Support Engineer or Related Field Experience

PAR Western line contractors, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.