Support Engineer I

• Daily support of various in-house software applications

• Learning how the applications work to be able to not only support issues, but also enhance functionality

• Assists software team in QA process for in-house applications

• Maintains an acceptable level of technical knowledge using provided training opportunities

• Completes applications development by coordinating requirements, schedules and activities

• Contributes to team meetings

• Troubleshooting development and production problems across multiple environments and operating platforms

• Ability to work weekends as needed to provide support during implementations

• Works closely and professionally with users and subject matter experts to design and troubleshoot technical solutions to ensure success.

• Other duties as assigned

Requirements:

• BA Degree

• Relevant job/coursework experience

• Experience in HTML, Javascript, XML, and CSS

• Basic knowledge of current programming technology such as C#.NET, ASP.NET, SQL and Microsoft operating systems

• Strong computer skills including use of MS Office programs

• Ability to quickly respond to management and end user requests

• A passion for solving problems and learning how things work

• Ability to work independently and in a team environment

• Ability to interact effectively with both non-technical users and highly technical users

• Ability to prioritize and balance multiple tasks

• A desire to improve processes – someone who takes initiative to implement change

• Ability to support issues to resolution and maintain client satisfaction levels.