Support Engineer III

Our Worldwide Response Center is looking for experienced developers or development support professionals to help our customers succeed with our products. 

InterSystems Worldwide Response Center helps our customers succeed by solving problems. 

As a developer support professional in the WRC: 

• You manage the solution of complicated problems in complex technical environments.
• You will contribute to a smart cooperative problem-solving team that provides international support to real-world applications used by major organizations public and private.
• You will work with a range of technologies in the areas of object-oriented programming Web databases SQL high availability AI and performance.
• You will use source code as an investigative resource.
• You own responsibility for solutions decide the plan of attack and are accountable for the results.

You will grow your career and build your value. 

• We provide training to hone your problem-solving and communication skills.
• You will be exposed to a broad range of technology.
• You will gain skills and confidence in driving high-leverage situations.
• You have the opportunity for constant learning.
• A mentor will help you identify and develop your technical professional and personal skills for a successful technical career.
• You will be challenged so make sure a challenge is what you are looking for.
• After completing training for your role you will be required to participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.

You need to have: 

• BS in Computer Science Engineering or hard Science
• Enthusiasm for solving interesting problems.
• Experience with Unix/Linux or Windows environments a plus.
• Strong Communication skills are a must.
• Experience in the healthcare IT industry is valued.
• 10+ years of experience developing or maintaining software.

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

What We Do

InterSystems builds the software that makes complex systems work—reliably securely and at scale. For more than 45 years we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare government and business. Our data management integration and analytics technologies help organizations connect disparate systems turn data into insight and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care to powering national infrastructure and large-scale enterprise systems our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build but how we build it. We focus on long-term innovation deep engineering excellence and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work technical depth and the opportunity to have a global impact you’ll find it here.

Why Work With Us

Because we are a profitable privately-held software company we place our clients first in everything we do. You’ll work on meaningful complex problems alongside deeply curious experts in a culture that values learning ownership and long-term growth—without the pressure of quarterly Wall Street demands.

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