Support Engineer - Performance / DevOps / APM / Observability

You Will:

• Work with customers and implement Observability solutions with New Relic, Datadog or AppDynamics 
• Implement the next-gen Solutions for distributed systems at scale for our large and complex enterprise customers undergoing significant changes in their organizations 
• Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective full stack monitoring 
• Lead the adoption, optimization, and integration of our products within customers’ business infrastructure 
• Evangelize new product features & provide customer feedback to product management and engineering groups 
• Assist the Customer Success team in the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management 
• Maintain a deep understanding of the customer’s business as well as their technical environment 
• Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues 

You Have:

• Bachelor’s degree in Engineering/Computer Science or equivalent 
• 5+ years hands-on experience in using any Application Performance Management tools – Datadog/New Relic/AppDynamics/Dynatrace 
• Experience with end-user monitoring and/or synthetic monitoring products and solutions.
• Strong understanding of Security, Monitoring and Performance aspects of cloud-native platform and application architectures. 
• Understanding of performance aspects of various programming languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang 
• End-user technologies: iOS, Android, JavaScript, HTML5, video players 
• 2+ years hands-on experience with any cloud providers such as AWS, Azure, GCP, Cloud Foundry/ OpenStack 
• Working knowledge of Docker containers, Kubernetes 
• Experience with Open Tracing or Prometheus or Grafana for performance analysis 
• Knowledgeable about useful metrics, and how to work with them to track against goals/KPIs and Dashboards 
• Experience creating custom dashboards, creating alerts, and developing AIOps rules, and integration with alert monitoring and incident management systems 
• Experience with configuration management tools such as Terraform and Ansible. 
• A clear understanding of network & system Management solutions 
• Excellent organizational and project management skills 
• Excellent communication, critical thinking & analytical skills