Support Engineer (Recording)

Job Description-

Requirements:

Must have a minimum of 2-4 years of proven experience with the following:

• Nice/Verint or any other recording platform experience – advantage
• Experience working with voice and data networks in the capacity of troubleshooting and maintenance.
• Microsoft operating systems, Networking, SQL, Security and VoIP technology.
• Telephony experience and certifications – TDM, VoIP and CTI – advantage.
• Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage.
• CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage.
• Certified on all NICE Systems solutions – advantage.
• Experience of working in medium or large teams. Must be a Team player.
• Customer Communication
  High customer service orientation.
• Well represents NICE in front of customers, both verbally and in writing.
• Can express themselves appropriately both verbally and in writing.
• Copes well with conflicts and is able to resolve them.

 Technology related skills

• Is able to learn and adapt a new technology independently and fast.
• Can identify solutions even when not all technical information and data are available.
• Works methodologically and follows the process.
• Work Style
• Ability to work independently.
• Strong sense of self responsibility and accountability.
• Works well in alignment and coordination with the customer designated team.
• Collaborative and shares knowledge and experience.
• Can adjust well to constantly changing environ