Support Engineer (Remote)

Dynata owns and manages a 60M+ member online community of consumers and professionals, globally. By engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first party consumer insights to leading Market Research agencies, consulting firms and corporate brands.

Key Responsibilities:

• Onboard new partners onto our platform, including setup and configuration of their accounts and systems
• Provide technical support to partners as they integrate with our platform
• Troubleshoot and resolve any issues that may arise during the onboarding process
• Respond to partner technical questions and concerns in a timely and efficient manner
• Collaborate with our engineering and product teams to escalate and resolve complex technical issues
• Continuously improve our onboarding processes and documentation

Qualifications:

• 3+ years of experience in a technical support or customer success role
• Strong problem-solving skills and the ability to troubleshoot complex issues
• Excellent written and verbal communication skills
• Experience with [javascript/.net/c#/css/html] is a plus
• Experience working with partners or in a B2B environment is a plus

BENEFITS:

• Flexible work environment - hybrid (if near an office) or 100% remote
• Work-life balance
• Medical benefits, 401K matching
• Generous paid time off
• Learning Management System available through the Intranet providing free access to nearly 500 online training modules and personal development programs
• Dynata offers their new colleague the opportunity to work in an open and global culture, where they welcome feedback and ideas from their colleagues. You will be working in a challenging and inspiring environment with talented colleagues from all over the world.
• We have great opportunities for growth and professional development.
• And much more!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity