Support Engineering Intern - Summer

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

If you're excited to launch your career, make an impact, and join the worldwide leader in SaaS cloud banking, checkout the ultimate internship experience with nCino! We are thrilled to bring in our next class of nCino interns to work alongside our Support Engineering team to better our business, drive positive change, and fuel your professional development.

The Support Engineering - Customer Success Internship aims to enable you with the skillsets and experience needed to thrive in an innovative, fast-paced, and collaborative work environment. You will play a part in how we transform financial institutions and how they operate, go to market, and interact with their customers digitally. Internship training and onboarding takes place alongside our full-time new hires where you'll experience product, culture, and company training - all with a mentor, team, and leader by your side along the way! During your internship our Support Engineering team will collaborate with you on projects that both you and nCino are excited to accomplish, giving you the opportunity to drive true business impact while learning in a fun, fast paced environment.

Ideal Candidate Skills

• Eager to participate in the nCino culture, network with our internal teams, and live the nCino 6 Core Values
• Able to learn about our cloud banking products, company business model, and the role of Support Engineering
• Detail oriented with strong organizational skills and a knack for creative problem solving
• Excellent customer service and communication skills
• Willingness to learn and utilize emerging technologies (and teach us a thing or two!)
• Willingness to learn and dig deeper into current practices and offer your ideas & solutions
• Ability to adapt to a fast-paced working environment
• Ability to work on group projects as well as independent thinking and proactive initiatives

Projects & Responsibilities

Our interns have worked with us end to end across company and department business & customer needs. Here are a few examples where internship projects can focus:

• Customer & team analytics; gathering data, building reports & dashboards, giving constructive feedback on opportunities found within the available data
• Learn from the best experts here at nCino to help stand up portions of our product for Support Engineer product development issues
• Training & Enablement collaboration for future full-time and interns joining nCino
• Technical and Business process documentation & procurement
• Success analysis to share customer stories with the greater Professional Services & Customer Success departments
• Collaborating on strategy & execution for customers moving to new & enhanced product features
• And SO much more! We love to hear about what makes you passionate and align that to the initiatives & goals we're working to achieve.

Desired Skills

• Salesforce Trailhead experience
• Customer Service

This internship will require you to work out of Wilmington, NC headquarters.

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.