Support Lead

Job Purpose and Impact
The Application Support Analyst III will maintain, integrate and implement software applications within the organization. In this role, you will perform complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities

• Develop and recommend improvements to advanced and complex application support processes and procedures.
• Review, analyze and prioritize incoming incident tickets and user requests.
• Keep an open channel of communication with users and respond to advanced and complex application support requests and needs.
• Review and performs the programming, configuration, testing and deployment of fixes or updates for application version releases.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Qualifications