Support Manager, Technology - Northeast

Job Description

A Support Manager, Technology is a strategic thinker who can effectively communicate, who excels at self-development and drives data-led results. The Support Manager Technology is responsible for hiring and developing top talent, leading the regional field operations team, and providing production support for all hardware, software and infrastructure within our store environment. This role involves developing and implementing effective strategies to enhance store performance, optimize operations, and ensure exceptional customer experiences. The ideal candidate possesses strong leadership, problem-solving, and analytical skills, with a proven track record in the retail industry.

A day in the life...

• Lead, support and develop a team of IT professionals to ensure organization, store and employee objectives are met
• Provide ongoing coaching, mentoring, and performance management including fostering a positive and collaborative team culture
• Effectively communicate in a user-friendly terminology that ensures others’ understanding of hardware / software issues, new initiatives and process changes
• Develop and implement efficient store support processes and procedures based on trends and feedback from store partners
• Analyze key metrics to identify trends and areas of improvement
• Conduct store visits to assess performance, identify opportunities and strengthen partnerships
• Ability to respond directly or through an assigned person at all hours for 24/7 store support

You own this if you have...

• Proven leadership and team development skills
• Background in a Retail and Store environments with hardware support experience
• Strong analytical and problem-solving abilities in a fast-paced environment
• Develop and implement efficient field support processes and procedures
• Ability to manage and monitor project timelines, budgets and resources
• Excellent customer service skills with the ability to communicate technical information clearly and concisely to non-technical employees, partners and leaders
• College degree in business, information technology/systems, computer science or equivalent, preferred.

How we work…

• With others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers.
• With transparency. We encourage open dialog and discourse. We actively work to break down silos.
• With agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change.
• With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
• With pride. We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
• With Nordstrom Core Values. Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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