Support Operations Analyst, Clients

Summary

The Squad Clients is responsible for managing clients relationship

What you'll do

• Resolve client tickets and inquiries promptly and effectively.

• Provide exceptional customer service to ensure high satisfaction levels.

• Collaborate with cross-functional teams to address complex issues.

• Contribute to the development of support resources and documentation.

• Identify patterns in customer issues and propose process improvements.

• Communicate effectively with clients across diverse regions and time zones.

• Stay updated on product knowledge to offer informed assistance.

Minimum Qualifications

• Advanced English Level

• Prior experience in customer support or a related field.

• Understanding of the financial industry.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal abilities.

• Ability to work collaboratively in a team and independently.

• Understanding of global customer service dynamics and cultural nuances.

• Adaptability to evolving processes and technologies.

• Detail-oriented approach to record-keeping and issue tracking.

• Customer-centric mindset and a commitment to delivering quality service.

• (Desirable) Previous experience working with technical products related to the financial industry.

• (Desirable) Proficiency in using debugging tools interpreting behaviors and fetching results from different systems.

• (Desirable) Experience in managing client support on a global scale dealing with diverse cultural and regional considerations

• (Desirable) Ability to convey technical information to non-technical users clearly.

• (Desirable) Previous experience in a technical support role or IT-related field.

• (Desirable) Understanding of cloud computing and relevant technologies.

• (Desirable) Certification in relevant areas such as IT support or specific software products.

• (Desirable) Ability to convey technical information to non-technical users clearly.

Core Benefits

• Remote work

• Flexible hours

• Gympass

• Meal & Food vouchers

• Remote work financial support

• Life Insurance

• Medical and Odontological Assistance

• Employee child care benefit: daycare

• Vidalink partnership

• Day off (Birthday)

• Support for studying languages

• 50% off AWS and GCP certifications