Support Operations Engineer

About Aerospike

At Aerospike, we dream big. Our focus is helping companies tackle seemingly insurmountable problems and doing what’s never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies.

Our customers have deployed extreme-scale real-time applications to fight fraud, dramatically increase shopping cart size, enable global digital payments, and deliver hyper-personalized user experiences to tens of millions of customers. Customers like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, Wayfair, and many others rely on Aerospike as the data foundation for the future to help them act in the microsecond moments that matter. Aerospike is headquartered in Mountain View, California, and has a global presence with offices in London, Bangalore, and Tel Aviv.

Job Description

We are looking for a member of the Global Customer Support who will maintain and develop support infrastructure and tooling to enhance our ability to troubleshoot customer issues. This team member will also play a crucial role in ensuring the smooth operation of our support processes and maintaining the integrity of our Salesforce platform. You will be the go-to person for integrating our support tooling and infrastructure into other business functions like our log server, Slack, and Pagerduty,, implementing Salesforce solutions, and optimizing our CRM system to enhance productivity and customer satisfaction.

 You will work collaboratively with our Support team, our Sales Operations team, and our DevOps team to deliver best-in-class support to Aerospike customers.

• Build and maintain support tooling, infrastructure, and systems.
• Be available on a rotating, on-call basis to handle infrastructure or tooling outages
• Contribute documentation, usability instructions, and runbooks for troubleshooting support infrastructure problems.
• Administer and maintain the Salesforce CRM platform, including user setup, profiles, and permissions.
• Customize Salesforce to meet business needs, including creating custom fields, objects, workflows, and reports.
• Implement and manage data integrations, ensuring data integrity and consistency.
• Share in the excitement of supporting a Mission Critical Data Platform in real-time for some of the world’s biggest enterprises.
• Regularly partner with Support Leadership to find new ways to automate existing problems.
• Put systems reliability and uptime at the forefront of the job, by using proven dev / test / release pipelines and adding alerts and visibility into every
• If you find a problem, and you can fix it with code…. Do so!
• Interface with the Sales Operations team when implementing SFDC projects.
• Work with the Internal Technical Tools team on integrations projects.

  Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Proven experience as a Support Engineer, Salesforce Administrator, DevOps Engineer, or SRE.
  • Experience developing and supporting production systems as code.
  • Excellent experience with cloud platforms, especially AWS and GCP.
  • Proficiency in DevOps tools and practices, including CI/CD pipelines, containerization (Docker)
  • Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues across multiple domains.
  • Strong communication skills and the ability to convey technical information to both technical and non-technical stakeholders.
  • Experience scripting against Pagerduty, Slack, Salesforce, Jira, Github and Github actions

  Preferred Qualifications:

  • Experience with Salesforce development (Apex, Visualforce) is an advantage.
  • Familiarity with infrastructure-as-code tools (e.g., Terraform).
  • Knowledge of monitoring and logging tools (e.g., Prometheus, ELK Stack).
  • Experience with AWS Lambda or Google Cloud Functions 
  • Familiar with database products, especially NoSQL solutions/distributed systems.
  • Salesforce Administrator certification recommended (Salesforce Admin, Advanced Admin preferred).
  • Experience with distributed systems.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  

Salary Range for California Based Applicants: $150,000 - $175,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).