Support Operations Engineer

CoreWeave, a specialized cloud for compute-intensive use cases, is looking for an eager candidate to join our rapidly expanding Customer Success team as a Support Operations Engineer.
As a CoreWeave Support Operations Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications. You will be a crucial component in the success of their production-critical implementations via deployment, monitoring, triaging, and troubleshooting of critical infrastructure and jobs. Your efforts will ensure the efficient and uninterrupted execution of our clients' jobs.
Responsibilities:

• Deploy and configure platform infrastructure in a Linux environment
• Monitor software and infrastructure for issues and act quickly to stem any negative impact
• Work with Development, Infrastructure, and Network Operations teams to troubleshoot and resolve deployment-related software, network, installation, and configuration issues
• Support Development, Infrastructure, and Network Operations teams in resolving infrastructure issues
• Work with contractors in remote sites to install, configure, and troubleshoot servers, network equipment, and data center infrastructure
• Reconfigure or decommission existing infrastructure as needed
• Identify, maintain and create documentation for new hardware deployments, all varieties of corner case scenarios, and troubleshooting workflows
• Streamline deployments to increase efficiency and reduce deployment times
• Support the development, testing, and integration of new hardware into the platform
• Liaise closely with the Client Support Engineers team to monitor customer support requests, and act as an extension of the Client Support team
• Help maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support operations center best practices
• Promptly act on technical incidents and escalations, communicating effectively with all stakeholders
• Assist with the training and development of new hires
• Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time

Requirements

• Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
• Minimum two years of experience with server hardware installation and server configuration in data center environments
• Basic Linux & networking knowledge
• Good understanding of distributed computing environments and methodologies, such as storage volumes, private networks, load balancers, and virtual machines
• Excellent English communication skills (both written and verbal)
• Problem-solving abilities for recognizing technical issues and developing appropriate solutions
• Knowledge of basic Windows sysadmin a plus

Benefits
Why CoreWeave?
At CoreWeave, we work hard, have fun and move fast! The company has entered a hyper-growth stage that you will not want to miss out on! Today we are a small, growing team of intelligent, genuine people who value different perspectives and approaches to solving complex problems. We live five core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

At CoreWeave, we support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that champions collaboration and prioritizes innovative solutions to complex problems. As we get set to take off, the growth opportunities within the organization are limitless. You will be surrounded by some of the best talent in the industry. Join us!
Benefits
We offer a competitive salary and benefits, including:

• Medical, dental, and vision insurance - 100% paid for the employee
• Life Insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our NJ office
• Weekly massages in NJ office
• A casual work environment
• Work culture focused on innovative disruption

CoreWeave is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.