Support Operations Lead (USA)

Salary range: $60k-80k

You will help build the pillars of Customer Support at Kalepa, specifically with Kalepa’s core product, Copilot. You will be working closely with Support Leadership, Product teams, Engineering teams, and, of course, our Support Staff. 

You will assist in the day-to-day operations of the support team - including Quality Assurance, subject matter leadership, and driving results to goal. Additionally, you will become an expert user of Copilot - familiar with all aspects of the product. 

​​Kalepa's team members bring experience from top technology, insurance, and intelligence institutions including Facebook, Google, Amazon, Uber, Doordash, Chubb, AIG, CNA, Willis Towers Watson, Mastercard, MIT, Berkeley, UPenn, and the Israel Defense Forces. 

Kalepa is backed by IA Ventures (early investors in Datadog, Wise, Better, Digital Ocean, TheTradeDesk, Flatiron Health, Komodo Health, etc.), Former Secretary of Commerce Penny Pritzker’s Inspired Capital, and leaders in financial services and technology including Gokul Rajaram from Doordash, Coinbase, and Square, Jackie Reses from Square, Affirm, and Alibaba, and Henry Ward from Carta.

In July 2021 we raised a $14 million Series A funding round led by Inspired Capital, with participation from previous investor IA Ventures.

• You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer. The words “it can’t be done” don’t exist in your vocabulary.
• You have experience providing coaching, guidance and effective continuous improvement.
• Familiar with using Google Sheets/Excel in the context of Customer Support/Operations.
• You have a keen eye for detail and are comfortable working under time pressure.
• Metrics-Driven, with a knack for combining quantitative and qualitative insights.
• You value open, frank, and respectful communication.
• You are comfortable helping drive a team forward through a dynamic landscape.
• You enjoy being a part of a collaborative, thoughtful, and purposeful environment.

• Experience at a high-growth tech startup
• Experience with Zendesk or other similar CRM’s

• Competitive salary (based on experience level).
• Significant equity options package.
• Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
• Ground floor opportunity – an early member of Kalepa’s Support leadership team
• 20 days of PTO a year.
• Global team offsites.
• 100% covered PPO medical, 100% covered vision and dental for individuals and families.
• Healthy living/gym stipend. Mobile phone bill stipend.
• Continuing education credits.
• Home office stipend.
• 401(k) plan with employer match.