Support Operations Manager, Logistics

LeafLink Logistics is seeking an ambitious Support Operations Manager. This individual will be a key member of the operations team leading and supporting data management, system processes, problem resolution, and team training initiatives. This individual will thrive in a fast-paced environment where attention to detail and accuracy is paramount. This self-starting individual will help document, develop, improve and deploy internal processes to help our growing and collaborative team.

• Support daily operations to ensure a best-in-class delivery and fulfillment experience for all parties involved.  
• Manage the remote global support team.
• Develop deep working knowledge of end-to-end internal systems, tools, and platforms to help support daily operations and reporting initiatives, and to ultimately serve as a trainer for operations processes. 
• Generate ad-hoc training materials to support operations data-entry activities. 
• Support daily, weekly and monthly operations reporting initiatives. Collaborate with respective cross functional teams to expose, highlight, and closeout reporting gaps.
• Track, analyze and report key operational data for the department. Monitor KPIs. 
• Generate and publish reports and presentations to guide strategy and collaboration with internal and external partners including our product, engineering, and data teams.

• Ability to thrive in a fast-paced, high growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges. You will need to be flexible, learn from mistakes, and adapt quickly.
• Analytical & curious
• Process oriented with the ability to succinctly & effectively create documentation for processes
• Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed with a strong service mindset. You are comfortable finding resolution through ambiguity.
• You work well independently as well as with other members of the team, both in person and remotely. You take pride in enabling the best work of others on the team.
• You think ahead to anticipate the needs of your teammates; You proactively provide and solicit all the necessary facts, making it easy for others to make decisions.
• Determined to get the job done.  

• 4-5 years experience working in a professional and team environment
• 2-3 year of management experience
• Proficient working in Excel and Google Sheets
• Strong critical thinking and analytical skills
• Ability to communicate effectively both in written form and live/on your feet

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink’s success
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community 
• WFH stipend - we’ve always been remote first 
• Competitive compensation and 401k 
• Comprehensive health coverage (medical, dental, vision) 
• Commuter Benefits through our Flexible Spending Account

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.