Support Operator

We are looking for a Support Operator (Tier 1) to interact with our clients from Global Markets.

Working on our team as a Support Operator position involves:

• working with support cases (chats emails and phone calls);

• handling the knowledge base;

• working on the Problem Management process.  Candidate Expectations:

• excellent customer service and interpersonal skills;

• experience in user support and a comprehensive understanding of HelpDesk (ServiceDesk) operations;

• exceptional proficiency in both verbal and written communication;

• knowledge of office software email clients and web browsers;

• preferred understanding of PC architecture and networks;

• desirable foundational knowledge of databases (DBMS).

• English level — Upper-intermediate or higher.

What you should expect from us:

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;

• a remote-first hybrid model: while giving plenty of space for concentration and personal working habits we encourage regular meetings in one of our five hubs worldwide;

• culture of genuine care ownership dedication and high standards (learn more here);

• a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events participate in sports competitions enjoy art master classes and create your new favorite memories at our parties;

• caring for your health: Creatio offers several options for medical insurance together with our medical partner Creatio offers all team members competitive pay;

• paid leave options for life-qualifying events sicknesses etc;

• nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.