Support Program Manager

Support Program Manager

Job Description:

As a Program Manager of the Customer Support & Solutions team you’ll work closely with Support leadership in the planning and execution of the org’s strategic initiatives and priorities.

We are looking for a dynamic self-starter who is passionate about program management driving results and experimenting with new learning solutions by utilizing data and specialized experiences to proactively determine needs and challenges in the Support and Solutions Org. You will have the opportunity to recommend innovative ways to solve important organizational challenges and oversee engaging learning experiences that will help HubSpotters to further increase their impact.

This is a role in evolution so we’re looking for a high-initiative individual who is adaptable to change!

In this role you will:

• Be a key global partner establish strong cross functional relationships within CS Flywheel and Product (and potentially other company areas) to deliver desired initiatives outcomes.

• Create consistent and streamlined project management standards (communication strategies track progress milestones and deadlines)

• Utilize data and experience to proactively determine and report on impact/success measures of Support priorities/ initiatives as well as to identify challenges and opportunities.

• Partner with different stakeholders in the creation and development of Enablement and other relevant resources required for initiatives to be successful.

• Drive the continuous improvement of the assigned initiatives.

We are looking for people who have:

• Hands-on experience building and implementing programs/projects

• Experience designing engaging creative and impactful blended experiences to improve individual and organizational performance

• Demonstrated ability to prioritize manage and complete multiple projects with deadlines

• Experience collaborating with regional and global stakeholders to drive positive results for the Support organization

• Experience utilizing data to make key business decisions

• A desire to solve problems and work autonomously while managing ambiguity

• Strong communications skills