Support Sales Representative - (Hybrid - Boulder, Colorado)

Description

Support Sales Representative

Boulder, Colorado - (Hybrid)

SUMMARY:

This role is responsible for renewing support contracts on existing customer equipment in assigned geographical territory.

Can you see yourself here?

• Proactively informing customers of upcoming support contract expiration deadlines and managing the renewal process through to closure in a timely manner by removing barriers & effectively handling questions/objections as they arise.
• Identify opportunities to upsell and otherwise maximize the revenue potential of each renewal by presenting & positioning various aspects of our service offerings on behalf of the buyer's interests.
• Fostering an educational & consultative relationship with our customers, striving to understand their specific situation & key business objectives, so that we are able to develop & communicate a compelling solution message from the customer's point of view in order to affect the perceived value of maintaining a service contract on their Spectra Logic product against the available alternatives.
• Being subject matter experts on SpectraGuard support offerings and processes and acting as liaisons to Tech Support, Sales, Operations, OA, Finance, and other internal customers in all activities pertaining to support contracts, including pre/post-sales support and collaboration.
• Continually looking for ways to improve operational processes and procedures, and going above and beyond day to day responsibilities in order to help those in other departments & roles achieve their objectives and ultimately the goals of the company.
• Initiating and facilitating the renewal process through to closure for all contracts in assigned territory.
• Acting as liaison for Tech Support, Sales, Sales Operations, OA, Finance, and external customers regarding questions relating to renewal support pricing/policies/etc.
• Creating and distributing renewal quotes, contact and work with customers to identify and close upsell opportunities to maximize support revenue.
• Responding to, research, follow up on all sales activities pertaining to renewals.
• Managing support renewal notification and renewal order processing activities.
• Discovering and maintaining customer database integrity, and maintaining complete/accurate records of renewal activity in support system of record and individual follow up systems/processes.
• Working closely with product sales reps (inside and outside) to coordinate sales efforts across install base.
• Managing revenue tracking, forecasts and sales reports for designated territory.

What you need to bring to the table

• Self-starter, proactive, motivated, responsible with a passion for customer engagement.
• Excellent written and oral communication skills, professional and confident phone/email skills.
• Ability to work toward common goals in a self-directed team environment with minimal supervision.
• Working knowledge of Microsoft applications, strong understanding of sales cycles, processes, and techniques.
• Technical aptitude to convey/articulate value based propositions to varied audiences, esp c-level.
• Ability to work in situations where processes may be unclear and/or undocumented, can work under pressure and manage competing priorities with effective organization and time-management skills.
• Knowledge of computer products and/or industry.

It would be nice if you had

• Bachelor's Degree strongly preferred.
• Business, sales or marketing background preferred.

COMPENSATION - $50,000 - $70,000

Isn't it time you joined our winning team?

Benefits: Spectra Logic provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our full benefits package includes 401(k), medical, life, sick pay, AD&D, flex spending accounts, and company paid short and long term disability.

***Spectra Logic requires all employees provide proof of vaccination against COVID-19 (including any required boosters). This statement does not apply to jurisdictions prohibiting proof as a condition of employment, nor to those persons requiring reasonable accommodation under ADA or EEOC guidelines. ***Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.