Support Services Specialist

Job Description

How will this role impact First Command?

Under the general direction of the Manager, Building Operations provides the day-to-day functions of the First Command's Concierge Services and operates the Home Office telephone console, and is the First Command Receptionist.

What will the employee do in this role?

• Handles approximately $1500-$2000 cash daily. Handles approximately $5000 ticket and stamp inventory. Balances cash drawer each day to account for sales, cash, checks, tickets and payouts to all vendors: and prepares a daily financial report to Financial Services.
• Ensures compliance with Fort Worth city food inspection requirements by maintaining up-to-date records and guidelines
• Maintains inventory at appropriate levels using bar code system for all products sold; keeps
• Accurate records of inventory; prepares sales and inventory reports; and processes vendor payments.
• Provides Concierge Services information to the corporate webmaster for posting on One Net; provides daily communication of the day's activities to employees and tenants.
• Receives and relays incoming calls on Home Office telephone console;. Determines callers' needs and routes calls to proper destination.
• Serves as security monitor for entry to the building; observes all employees and visitors to ensure they have badges. Issues badges to employees, contractors and visitors.
• Programs six Home Office marquees: announce birthdays, anniversaries and other special occasions.
• Greets and assists all customers in the concierge and at the front desk.
• Assists with other projects assigned by the Manager, Building Operations, or the Director of Support Services.

What skills/qualifications do you need?

Education

• High School Diploma or equivalent required

Work Experience

• 1 year general office experience required
• At least 1 year experience in retail or similar customer service environment preferred
• 1 year receptionist/operator experience preferred

Knowledge, Skills and Abilities

• Must have excellent customer service skills
• Must have strong communication skills
• Must be able to operate cash register
• Must be able to maintain a professional demeanor at all times
• Must be able to handle a crisis situation regarding security or emergency
• Basic computer skills

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