SUPPORT SERVICES SPECIALIST

This position has a Basic Requirement for the 0342: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: Support Services Administration Series 0342 (opm.gov) i.e. for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 07/15/2024

Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position.

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-11 in the Federal service and are prepared to take on greater responsibility.

Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Providing technical and administrative support consisting of human capital data reviews, process development and improvement, records management, and meeting planning and facilitation. Identifying and analyzing personnel/workforce and manpower data, using quantitative and qualitative techniques to inform on operational decisions and requirements. Building and maintaining relationships with a diverse body of internal/external customers using problem solving principles, techniques and tools to provide support and lead workforce and technical initiatives. Reviewing, auditing, and creating guidance memos, SOP's and meeting minutes to communicate mission activities and initiatives.

Specifically you will be evaluated on the following competencies:
1. Partnering - develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

2. Flexibility - is open to change and new information; rapidly adapts to new information, changes conditions or unexpected obstacles.

3. Customer Service - anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

4. Problem Solving - identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.