Support Services Supervisor

Basic Requirement

Support Services, 0342: One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled: ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include:

• Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures
• Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization
• Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc
• Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization
• Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

OR

Graduate Education: Major study - public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.


Specialized Experience

Specialized experienceis the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

GS-14: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the federal service. Experience indicators are:

• Managing multi-disciplined functional areas to include Facilities Operations, Occupational Health and Safety, and other related areas such as Ergonomic Assessments, Project and Contract Management, and Transportation and Transit Subsidy Management;
• Evaluating building operations and operational programs to make adjustments as necessary to accommodate change and implement new programs;
• Performing supervisory duties such as planning program/project assignments, developing staff, and evaluating work of subordinates