Support Specialist

Virtasant is a leading cloud consulting services provider. We heavily focus on lift & shift cloud-native development cloud cost optimization and migration services

We’re looking for a Support Specialist to join our growing team! You’ll be the first line of defense for our customers ensuring their infrastructure provisioning process runs smoothly. You’ll wear many hats from triaging to troubleshooting errors & updating documentation.

Support Specialist

Responsibilities :

• Become a Customer Champion: Advocate for customers by ensuring their tickets are up-to-date requests are created promptly and their concerns are addressed efficiently.

• Triage Provisioning Issues: Be the detective! Analyze provisioning-related errors identify root causes and find solutions to keep things running smoothly.

• Collaboration is Key: Partner with downstream systems teams to resolve complex provisioning errors and ensure seamless handoffs.

• Proactive Communication: Follow up with customers to gather feedback on their capacity allocations and keep them informed throughout the support process.

• Documentation: Contribute to continuous improvement by integrating customer feedback and best practices into our existing documentation.

Requirements:

• Communication Wizard: You have exceptional written and verbal communication skills allowing you to clearly explain technical concepts to both customers and colleagues.

• Customer Service Champion: You have a passion for exceeding customer expectations and delivering exceptional service with a positive attitude.

• Documentation Expert: You have experience crafting clear concise and informative documentation.

• Detail-Oriented Detective: You have a keen eye for detail and a knack for problem-solving.

Nice to Haves:

• Kubernetes: Experience with Kubernetes is a plus!

• Jira & Postman: Familiarity with Jira and Postman will help you hit the ground running

Cloud Certifications

Our recruitment process

• Recruiter interview (45 min)

• Virtasant technical interview (60 mins)

• Interview with the hiring Manager (30 mins)

What we offer

• Totally remote full time (40h/week)

• Work hours should overlap with 8 to 5 pm PST timezone.

• Payment in USD by-weekly or monthly - your choice.