Support Specialist
Job Description
Description
Responsibilities
- Proactively communicate and collaborate with external customers, and internal application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Specs
- Act as the project expert regarding requirements elicitation, requirements analysis, and management, documenting requirements for iterative development, and the communication of business needs
- Understanding the current state of the client organization while at the same time, tracking the vision of where a client organization wants to be (As is/to be)
- Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives
- Successfully engage in multiple initiatives simultaneously
- Work independently with end-users to define concepts, and under the direction of project managers
- Serves as the conduit between the customer community, and the software development team to achieve successful project functionality and produce outstanding custom CMDP (Case Management Development Platform)
- Represents Tyler Technologies in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve
- Interacts effectively with a diverse group of staff, clients, and other customers of our services learns and uses operating practices of the department and Tyler Technologies
- 3-5 years (or more) experience as a Business or Systems Analyst
- Strong understanding of the SDLC and Agile methodologies
- Extensive experience documenting software requirements, and associated methodologies
- Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements for CMDP development
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse customer group including; executives, managers, and subject matter experts
- Able to create swim-lane diagrams and other process documentation
- Ability to manage multiple activities simultaneously is a must
- Must have the ability to interact with clients and senior staff members from various organizations in the firm, industry, and government communities
Requirements:
- Experience with Case Management and Business Process Management solutions similar to Tyler Technologies, Federal Division CMDP platform
- Expert at OO Analysis and Design techniques
- Knowledge of relational database terminology modeling and design techniques
- 5+ years of experience aligning the needs of business units with the capabilities delivered by information technology
- Extensive experience facilitating formal JAD Sessions, or other Requirements Discovery/Elicitation and Design workgroups
- Proficient in BPMN and UML, and able to perform BPR studies
- Able to connect the project's objectives with organization's strategic goals
- Able to facilitate a large group of multidiscipline participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions
- Expert at eliciting the actual needs of stakeholders, not simply their expressed desires
- Must be clearable to a level of Secret; possession of a Secret Clearance is preferred but not required
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Date Posted
07/01/2023
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