Support Specialist

Wachter is accepting applications for a full-time Support Specialist for our Critical Power department in our Lowell office. Candidates with a background in construction or electrical field experience are encouraged to apply. This position provides administrative and operational support to both Field Technicians and Project Managers.

Benefit Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D and LTD insurance
• Paid Vacation and Holidays
• Teladoc, TriaHealth, Legal Shield
• Company-Matched 401(k) and IRA Retirement Savings

Requirements:

• High School Diploma or equivalent required, College Education/Degree highly desirable.
• Highly proficient with the use of computers, including email, and Microsoft Office programs especially Excel spreadsheets.
• Work schedule is 7 am – 4 pm Monday through Friday.
• Excellent customer relationship and communication skills; verbal and written. 
• Strong attention to detail, organizational, and follow-up skills. 
• Emphasis on risk mitigation and problem-solving.
• Ability to multi-task, prioritize, and manage time effectively.
• Capable of working on multiple projects and the same time within a given time frame.
• Able to work independently.
• Efficiently work with other departments.
• Must possess efficient typing skills, at least 40 WPM.

Responsibilities:

• Manage daily operational tasks. 
• Provide administrative and logistical project support.
• Basic data entry and timekeeping.
• Submit billing as needed, and update project forecasting.
• Create job numbers and dispatch electricians.
• Scheduling technician arrivals.
• Create and maintain project files.
• Effectively keep communication with technicians.
• Provide customer and Wachter project management team with status updates daily or weekly.
• Arrange travel plans including booking flights, vehicle rentals, and hotel reservations.
• Professionally greet clients and make them feel comfortable, both in person and over the phone.
• Arrange lift and vehicle rentals and tracking.
• Track tool orders.
• Maintain and organize technician information.
• Creation of BISs for billing. 
• Collaborate with human resources and payroll on time discrepancies.
• Maintain a high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance. 
• Perform any other duties not specifically stated herein, but which your supervisor may assign. 
• Adhere to all required project safety requirements as set forth by the Company and OSHA.

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.