Support Specialist

Job Description Summary

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as a Support Specialist I! As a Support Specialist I for Integrated Customer Service you will be responsible for ensuring the Integrated Customer Service meet program deliverables by resolving customer inquiries during the first interaction and/or influencing customers via outbound campaigns. Key markers for success in this role will include a love for customer service and attention to detail.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this opportunity, you’re a great fit if you can…

Responsibilities:

• Ensure safe work environment
• Live the CLEAResult Culture Code
• Answer caller questions in a variety of channels utilizing scripts and your knowledge to resolve customer challenges
• Identify customer needs and provide solutions
• Outbound calls as needed including influencing customers
• Ability to cross promote other products
• Maintain accurate records in a database including properly documenting customer interactions
• Consistently meet Key Performance Indicators (KPIs)
• Contribute to process improvements in a team-based environment
• Other responsibilities as required

Expectations:

• Meet performance goals below as well as any other set by Supervisor
  • Maintain 92% or greater adherence
  • Maintain Quality Rating of 9 or greater
  • Sales per Hour/Conversion rates will be set depending on client
• Approach each customer interaction with first call resolution in mind
• Follow all published Standard Operating Procedures. 
• Maintain an expected level of professionalism whether in an office or in a remote location. 
• Learn new programs and tasks as needed to meet utilization goals set by Supervisor. 
• Uphold CLEAResult culture framework in personal performance and be an active contributor in developing the CLEAResult culture within the company

In this exciting career opportunity, you will have…

Qualifications:

• Ability to follow all safety requirements
• 0-1 years in customer service
• Demonstrate resourceful and energetic approach with all interactions
• Experience operating contact center phone software
• Accurate computer keyboard and data entry skills
• Experience with Microsoft office applications
• Excellent listening, telephone, verbal and written communication skills are essential
• Possess strong organizational skills with meticulous attention to detail
• Resilient attitude and adaptive to change
• Ability to work well in a fast-paced team environment and manage multiple tasks with continually changing priorities
• Ability to work flexible hours; split shifts are required on an as needed basis. Schedule may change with minimal notice. Must be willing to work evenings & Saturdays
• Bilingual English/Spanish a plus

Qualities:

• Energetic
• Resourceful
• Resilient
• Kind
• Empathy
• Patience
•  

Compensation Range

$16.00 - $24.00

Currency

USD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Additional Job Description