Support Specialist

Company Description

Te Tākinatanga | Our Story

Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua.

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa.

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better.

Job Description

Kōrero mō te tūranga | About the role
This is a 12 month fixed term role

Awhi (Ah-Fee) - to support, embrace, surround.

AwhiTech are the team who support our kaimahi (employees) and the technology we use, when and where we need it. Always there at the end of the phone, email or MyAwhi so we can get things sorted when there’s an issue or we have a question, they also do other stuff like setting up new people to Contact with the access and devices they need, installing new applications, fixing things when they are broken, looking after SAP issues and queries, and removing people from our systems when they leave. (They also work with external business partners who help us deliver technology that we all use on a day-to-day basis.)

As a Support Specialist with AwhiTech, you'll look after ICT queries raised by our people, responding to complex business needs and proactively managing Incidents/Requests across our desktop fleet and associated applications. We're all about creating an outstanding people experience across the full range of services being supported, and by nailing this, you'll play a key role in delivering and supporting a highly motivated workforce.

Working mostly on the phones, your regular hours will be between 7am and 6pm, Monday to Friday, with rostered on-call support outside these hours. 

Reporting to the Delivery Lead, you'll be given the tools, opportunities and support to:

• Diagnose and troubleshoot technical issues across our desktop and application environment,
• Provide technical support, guidance, documentation and training where needed to enable our people to get the maximum value from ICT,
• Work with project teams to diagnose and resolve defects to facilitate successful transition of projects into the operating environment, and
• Contribute to the overall improvement of operational processes and people experience of our services.

Qualifications

Ko wai koe | About you 

Outcome-focused, proactive and a problem solver by nature, you're an awesome communicator who'll bring a level of service that keeps people highly motivated and singing the praises of AwhiTech. You have a strong customer first mindset, continuous improvement focus, and genuine passion for the delivery of IT service excellence.

Technically, you'll need to be able to demonstrate solid IT skills with Windows 10, Active Directory and M365, and will need to have had previous experience working within a fast-paced customer-facing team. 

Above all, you’re a team player, someone who takes great pride in their mahi (work) and helps make work a fun place to be.

Additional Information

Applications close 26th September 2024, but we like to move quickly at Contact, so will be reviewing applications as they are submitted. Apply now!

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role. 

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.