Support Specialist (Help Desk) I

Description

Primary responsibility is to provide remote Help Desk support for network and desktop hardware, software and other end-user specific products.

This position is currently working in our Concord NH office and will work in our Bedford NH office as of March 2023.

Responsibilities

• Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems
• Log and diagnose issues reported to the Help Desk
• Provide process, procedure and troubleshooting documentation
• Coordinate the resolution of any application/software issues
• Perform standard reporting when required

Requirements

• High School graduate or equivalent, supplemented with technical, vocational or college level course work in Information Technology or Computer Science

• Knowledge and use of computer and network hardware (LAN, WAN) as well as an understanding of Windows, and Microsoft Office suite of products
• Familiarity with current internet browsers and e-mail applications in a networked environment
• Good oral and written communication skills
• Analytical skills
• Self-motivation, patience and the ability to work in stressful situations

Benefits

Concord Group employees are eligible for benefits including medical, vision, dental, life, and disability insurance, sick time and holiday pay, three weeks' paid vacation, and a generous 401(k) plan with a 6% company match.

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.