Support Specialist I (Bilingual English/Spanish)

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:​
• Medical, Dental, and Vision Insurance with company premium assistance​
• Life, AD&D, and long-term disability coverage paid for by the company​
• RRSP company match ​
• Paid vacation, sick and personal time​
• Paid company holidays​
• Paid Volunteer Time; giving back to our communities is important to us​
• Employee Referral Bonus Program​
• Employee Recognition Program – convert your recognition points into gift cards​
• Employee Assistance Program – offers benefits to help you manage daily responsibilities​
• Access to training opportunities to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as a Support Specialist I to help deliver our energy efficiency programs. As a Support Specialist I, you will be handling customer inquiries via phone and email, documenting conversations, helping people navigate different energy efficiency programs, and recommending products or services to customers. This role will be primarily remote but there will be a requirement for onsite meetings once or twice per month.

Successful candidates will be based in the Greater Toronto Area for monthly team meetings in Downtown Toronto.

For this opportunity, you’re a great fit if you can…

• Ensure a safe work environment

• Embrace and uphold CLEAResult’s Culture Code

• Address customer inquiries via multiple channels, using scripts and knowledge to resolve issues

• Identify customer needs and offer tailored solutions

• Make outbound calls as needed and influence customer decisions

• Cross-promote products when appropriate

• Accurately document customer interactions in the database

• Consistently meet KPIs and performance goals

• Suggest and contribute to process improvements

• Adhere to SOPs and maintain professionalism in all work settings

• Adapt to new programs and tasks to meet goals

In this exciting career opportunity, you will have…

• Bilingual in English and Spanish (required)
• 0-1 years customer service experience
• Proficient in Microsoft Office
• Familiarity with contact center phone software is an asset
• Strong keyboard and data entry accuracy
• Excellent communication skills
• Strong organizational skills and attention to detail
• Resilient and adaptable to change
• Able to multitask and thrive in a fast-paced team environment
• Flexible with hours, including split shifts, evenings on a rotational basis

Targeted Salary

$19-$20 per hour

Compensation Range

$16.75 - $24.80

Currency

CAD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.