Support Specialist II

Medica's Support Specialist II works as part of a team to track, analyze and complete documentation to support larger processes or programs within our care coordination segment.

This Support Specialist will serve as a subject matter expert and manage a variety of administrative functions which include (however are not limited to):

• Receiving, managing, and entering authorizations and referrals from external partners
• Managing email inboxes, and responding to inquiries
• Requesting and receiving incoming data from external partners
• Working with internal stakeholders and cross-functional team members on ad-hoc requests or projects as assigned

Qualifications:

• High School Diploma or Equivalent
• 2+ years of related work experience

Skills and Abilities:

• Government product knowledge preferred
• Proficient in Microsoft Office Applications (Word, Outlook, Excel)
• Strong organization skills with the ability to manage competing priorities
• Attention to detail and accuracy in order to meet required quality measures and standards
• Demonstrated time management and ability to meet deadlines and quick turnaround times
• Ability to work independently, with strong problem-solving skills
• Strong interpersonal skills as well as verbal and written communication skills

This position is a Hub role, which requires an employee to occasionally come onsite to a designated office for applicable heads-up work. Frequency is determined by business need as decided by leadership.

The full salary range for this position is $39,500 - $67,700. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)