Support Specialist - Remote

Description

As a Support Specialist you are empowered to leverage your skills and experience to guide our customers toward resolution. At Zywave, our focus is on providing an exceptional customer experience. You will engineer and craft the solutions necessary to resolve customer issues and technical problems. We provide you with the process and the tools to help make you successful. We are building a high-performance, employee-first culture built on trust and care for one another.

Our Support Team is the face of Zywave. We represent our brand every day, on every call, in every chat, and with every email. At Zywave, our people are at the center of all we do. We value you, and expect that you bring your genuine self to work every day.
Why Should You Join Zywave?

• You value Making a Difference. Our partners rely on Zywave and our ecosystem to be successful. When we miss meeting their expectations, it's our role to repair that relationship.
• You put the customer first. The customer experience should be transformational, not transactional. Our customers are not numbers. Each one is unique and deserves to be treated as such. A laser-sharp Customer Focus is a requirement.
• You can Learn on the Fly. Our business moves fast and change is one of the few constants.
• You are compassionate. You can put yourself in another person's shoes and see the world through their eyes. Compassion and empathy are two important ingredients in a transformational customer experience.
• You enjoy Problem Solving. You can blend Interpersonal Savvy, excellent Listening, and advanced Functional/Technical Skills to troubleshoot customer issues and make the complex seem straightforward and simple.
• Your personal and professional development is a priority. Our leadership team makes your happiness and well-being a focus. At Zywave, we value a healthy Work/Life Balance.
• You enjoy being a member of a team. We hire intelligent people to tell us what to do, not the other way around. Your voice matters and your feedback makes an impact. Collaboration and strong Peer Relationships are vital to building an effective team.
• You want to expand your technical skills and systems prowess. You will use products from Microsoft, Salesforce, Atlassian, and others to manage your day-to-day and level up your Business Acumen.

Factors for Success

• Bachelor's degree in Business, Communications, Information Technology or related discipline.
• Effective written and verbal communication skills, able to explain technical / complex information to nontechnical audiences.
• Able to provide a positive customer service experience.
• Demonstrated analytical skills and independent problem solving ability are required.
• Knowledge of group insurance/administration including health benefits or property & casualty/risk management industry helpful.
• Must be able to type and sit for long periods of time and resolve issues over the phone and via email/internet.
• Proficient in Microsoft Office, including Outlook.

Company background

Why pick Zywave? Zywave is a cutting edge, fast growing SaaS company that has revolutionized the insurance industry by helping independent agencies leverage technology solutions to grow their business in employee benefits and property and casualty markets. Headquartered in Milwaukee, WI with employees across the glove, Zywave is consistently voted a Top Workplace. Our employees enjoy a highly flexible work environment with endless opportunities for internal growth & advancement.

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