Support Staff Lead in the ED at Sinai

Major Responsibilities:

• Assists the supervisor/manager with human resource responsibilities for clerical staff, which may include interviewing and selection of new employees, new employee orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
• Coordinates operational workflow of clerical support staff. Distributes workload and staff assignments as necessary for optimum efficiency. Maintains daily staffing levels along with vacation and holiday scheduling.
• Serves as a resource for various internal and external department staff, including problem solving, policy and procedure interpretation, customer relations, promotion of service management, and implementation of department changes.
• Oversees the charge entry process to ensure department is meeting revenue cycle standards. Responsible for ensuring charging and billing of patients are completed efficiently and effectively.
• Monitors and ensures physician compliance with medical record documentation. Works with physicians to correct errors and missed information.
• In collaboration with the manager; identifies, plans, develops, and implements department projects. Supports leadership with requests for special projects, which may include gathering, compiling or summarizing data.
• Assists supervisor/manager in cost, quality, revenue cycle and service initiatives/goals of the department.
• Monitors department office equipment and troubleshoots minor problems. Independently arranges for routine maintenance or repairs. Oversees the ordering of department supplies. Maintains awareness of budget constraints for supplies.
• May perform support staff duties based on department needs, including: clerical and system coordination for the department, transcribing orders and scheduling diagnostic and therapeutic services, coordinating nursing unit communications and activities, reception, greeting and/or directing patients, visitors, physicians, and other health care providers.
• Prepares correspondence and reports of a routine and non-routine nature. Creates, oversees and maintains department files, binders, logs and statistics to meet regulatory compliance standards.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 5 years of experience in a scheduling, registration and clerical/administrative support position.
• Clinical experience preferred.

Knowledge, Skills & Abilities Required:

• Intermediate to advanced word-processing and spreadsheet skills.
• Good interpersonal, written, and verbal communication skills are essential.
• Excellent customer service skills.
• Demonstrated project coordination, leadership, and organization skills.
• Ability to adapt to interruptions and changing priorities/workloads.
• High level of attention to detail essential.

Physical Requirements and Working Conditions:

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Occasionally lifts items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.