Support Technician

AutoStore is a leading software and robotics company providing automation technology to warehouse & distribution facilities. Our solution is the most space-saving system on the market and can provide a fourfold increase in storage capacity. With over 44,000 robots in over 1,000 systems across 45 countries, AutoStore is the most deployed provider of grid-based, high-density goods-to-person systems globally. For more information, see autostoresystem.com. Our headquarters is in Nedre Vats Norway with offices in Haugesund (Norway), Oslo (Norway), the US, UK, Germany, France, Spain, Italy, Austria, South Korea, Japan and Singapore. 

Bots, Bins and Brilliant People – bring on the future of warehousing! 

AutoStore is seeking a Support Technician 

We are currently looking for a Support Technician who will play a leading role in the AutoStore North America and LATAM Service and Support Team.  

The Support Technician will be a part of a team that handles 24-hour partner support cases globally. The position has hands on work and troubleshooting activities relating to the AutoStore robots, grid platform and software. 

We are Lean, Bold and Transparent - Join the robotic revolution with us!  

KEY TASKS AND RESPONSIBILITIES:  

• 24 Hour support line  

• Day and Night Shift work is required based on a schedule  

• Handle Salesforce cases and tickets in Jira, troubleshooting and resolving problems  

• Processing orders and warranty cases 

• Participate in 24/7 rotational support 

• Have knowledge about all AutoStore modules 

• Follow all internal procedures and processes 

AVAILABLE SHIFTS (working weekends and holidays are required): 

• Day Shift (7:00am – 4:00pm) 

• Swing Shift (4:00pm – 12:00am) 

• Evening / Overnight (11:00pm – 8:00am) 

KEY QUALIFICATIONS:  

• High school diploma or equivalent required with at least two years of related experience and/or training

• Travel up to 10% to, Europe, or other sites in North American and LATAM as required to support customers or receive training.   

• Ability to manage priorities and workflow. 

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. 

• Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical. 

• Working knowledge of data collection, data analysis, evaluation, and scientific. 

• Acute attention to detail. 

• Commitment to excellence and high standards. 

• Excellent written and oral communication skills. 

• Proficient with PowerPoint, Excel, Word, Salesforce. 

• Proven ability to handle multiple projects and meet deadlines. 

• Good judgment with the ability to make timely and sound decisions. 

• Creative, flexible, and innovative team player. 

PERSONAL ATTRIBUTES: 

• Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

• Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

• Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. 

• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. 

• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

WE OFFER:  

• A creative, safe and solid workplace in a business experiencing huge growth – Norway’s first unicorn company listed on the Oslo Stock Exchange  

• A company culture where we recognize and applaud everyone’s contributions in making decisions  

• Competitive benefits and compensation including 401k plan with employer match and discretionary profit contribution 

• Flexible time off and 12 paid company holidays 

Show your interest in the position by registering your CV and application as soon as possible. All inquiries are treated confidentially.  

Applications are processed on an ongoing basis.  

Recruitment Agencies 

AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.