SVC DEL MGMT LEAD

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

Responsible for management of third-party vendor teams to ensure the delivery of services to meet schedule, quality, and budget objectives.

- Provides real-time feedback to key stakeholders of innovative Quality and DevSecOps Automation solutions

- Provides periodic status reports and manages delivery escalations

- Manage the consistent communication between OA and vendor teams during collaborative and innovative initiatives

- Partner with IT Business Operations team for smooth invoice processing

- Drives delivery improvement opportunities

- Identifies cost saving opportunities

Primary duties may include, but are not limited to:

- Work with the Sr. Director of Quality, AppSec, & ITSM, the Quality Practice Lead, and two technical team leads to manage and coordinate IT Quality improvement opportunities identified during innovative strategic planning with other IT leaders

- Recommend changes in programs, processes, and quality control standards

- Collaborate with IT, vendor leaders and engineers to create goals, objectives, define scope, and implement Quality and DevSecOps Automation opportunities

- Collaboratively assist the Sr. Director of Quality, AppSec, and ITSM with managing multiple projects, deliverables, and the coordination and direction of vendor relationships for Quality and DevSecOps Automation resources

- Proactively manages project risks and develop mitigation plans

- Analyze problems, capabilities and KPIs, work with the Sr. Director of Quality, AppSec, and ITSM to develop solutions and strategies for improved operating procedures, alternative processing methods, communications, information flow, management reporting, and operational efficiency

- Responsible for identifying, evaluating, and maintaining continual Quality improvement opportunities by analyzing ITSM and SDLC system data to improve quality, reduce waste, and maximize value delivery

- Prepare, document, and communicate various reports of agile project delivery.

- Responsible for developing best practices and leading adherence to OneAmerica IT best practices in Quality DevSecOps, aligned to business outcomes

Job Requirements

Required Education and/or Certifications

• 7+ years of relevant IT services delivery experience, or equivalent combination of education and work experience in Quality or Enteprise Applications management

Recommended Education and/or Certifications

• Bachelor of Science Degree or higher in Management and/or Computer Science major desirable or 7+ years of proven Quality, Testing, Cloud Operations, or Enteprise Applications automation, work experience

Required Work Experience

• 7+ years of IT Enterprise Applications experience and leading teams, contractors, and delivery professionals in an on-shore, and near/off-shore environment
• Strong experience within Software Development Life Cycle preferred
• Experience leading in an Agile delivery methodology and reporting in SDLC tool
• Experience being a thought leader in a Quality and DevSecOps strategic context
• Reporting experience in ITSM system preferred
• Experience implementing enterprise-wide systems and applications utilizing project management best practices and methodologies
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 07B

As a condition of employment, OneAmerica requires that all new hires who receive a job offer on or after April 18, 2022 provide evidence of full or partial vaccination against COVID-19 within three days of accepting an offer letter with OneAmerica and before employment begins. If applicable, new hires must submit proof that they have received the second dose of a two dose COVID-19 vaccine within 30 days after their first dose is complete. If a new hire wishes to submit a request to be exempt from the mandatory COVID-19 vaccination policy due to a medical condition, sincerely held religious belief or other legal requirement, the associate will have three days after an offer of employment has been accepted to submit their exemption request for review and consideration by OneAmerica.

This selected candidate will be expected to work hybrid in Indianapolis, IN.The candidate will also be expected to physically return to the office in IN as business needs dictate or for team building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.