SVP, Global Solution Services

Prove empowers our customers to create memorable customer experiences for every channel of interaction with their clients. We are seeking a Senior Vice President, Global Solutions Services for our Revenue Organization. This is a newly created critical leadership role reporting to the Chief Revenue Officer (CRO). The ideal candidate will be a builder with a successful track record and a passion for growing teams and businesses at scale. 

This candidate will lead and be accountable for key client facing teams which includes Pre-Sales Engineering, Implementation and Solution Consultancy teams, Customer Success, and Technical Account Management team. The Pre-Sales Engineering team is responsible for assisting Sales Directors in addressing technical questions related to the solution implementation and executing Proofs of Concept. The Implementation Team is responsible for the project management of the technical implementation and solutions delivery from signed contract to revenue live. 

This is a pivotal role in the Revenue organization.  The SVP, Global Solutions Services will support and drive efficiencies for customer engagement and experience across the entire lifecycle.  In this role you will partner with Sales, Product, Engineering and Finance. You will be a strategic customer facing executive who has technical expertise and is a clear and confident communicator. This candidate will manage all technical aspects of the sales cycle from pre to post sale. 

What You Are Accountable For

• Drive the hiring and development of Pre-Sales Engineers, Implementation and Solution Consultancy teams, Customer Success, and Technical Account Management teams
• Work with the existing leadership to develop KPIs and team goals that meet or exceed “On Time Go-Live” and “Client Pass Rates” targets
• Think strategically about business, product and technical challenges and provide a fresh perspective on new, innovative ways to solve old problems.
• Evaluate and establish organizational processes to reduce the time to revenue live via strong Project Management foundation and efficient resource utilization.
• Establish and measure the KPIs that result in outstanding technical support to sales and product teams which leads to revenue attainment.
• Be an advocate of Prove's capabilities within your professional network.
• Develop a deep expertise in Prove's services and capabilities, become a subject matter expert.
• Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership.
• Strong passion for learning about our products and markets through in-house and external training.

What We Require

• 8 - 10 years previous success with relevant experience in building and leading technical pre and post-sales teams.
• Technical hands-on leader who is capable of rolling up his/her sleeves.
• Experience implementing a project management discipline and culture.
• Experience developing and implementing professional services, self-service client onboarding solutions.
• Experience at a rapidly growing start-up with 30 to 50% YoY growth rate.
• Must be responsive and dedicated to clients, both internal and external.
• 3+ years of experience in a high growth startup, technical environment.
• Strong verbal and written communication skills.
• Clear sense of ownership and accountability.
• Self-starter, capacity to learn at a fast pace.
• Passion for technology, APIs, and startups.
• Experience working within the Identity and Authentication, Fintech space is a plus.

The salary range for this role is $230,000 - $265,000 plus variable commission. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Prove’s Benefits include but are not limited to:

• Excellent health, dental, and vision insurance that begins on your first day of employment
• 401k plan with company match
• Equity
• Participation in the annual incentive program
• Unlimited Vacation