SVP & GM, Flex

SVP & GM, Flex

See yourself at Twilio

Join the team as our next SVP & GM, Flex

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity and inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

Twilio is seeking an SVP to take full ownership of product, engineering and UX for Twilio’s Flex business unit; one of our fastest growing businesses.  Flex is at the heart of Twilio’s strategic priorities and is transforming how businesses and customers communicate with each other.  The GM owns the business success of the product. You will directly manage the product management and engineering teams, while working closely with Marketing, Sales, and Finance, among others, to fuel customer growth, new customer acquisition and launching new products to unlock new markets.

In this role, you’ll:

• Own product roadmap that delivers products and features that will help drive revenue growth.  
• Responsible for P&L for a sizable portion of the company's revenue.  
• Lead strategy, planning, and execution to ensure we continue to meet and exceed customer demand. 
• Continue to build, manage and develop a world-class product and engineering organization.
• Collaborate with customers and cross-functional stakeholders to define new platform capabilities and solutions.
• Collaborate with internal stakeholders (Engineering, Sales, Marketing, Support, Finance, etc.) to identify accurate go-to-market strategies which include product plans and pricing frameworks.
• Identify, manage and drive performance metrics across the organization.
• Remove barriers to the organization’s success by fostering strong stakeholder relationships and a relentless focus on the big picture.  
• Drive innovation by owning and solving complex new challenges in a dynamic and ambiguous environment.
• Build diverse teams and seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all.
• Promote a positive work environment; select and train new team members; continuously provide feedback, mentoring, and coaching to existing team members.  Manage, build, and develop cross-functional product teams.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Twilio is looking for a leader who lives the Twilio Magic and has:

• Several years of experience building and leading international product management and engineering teams of several hundred people.
• Entrepreneurial, business builder mindset with a track record of operating at an executive level, helping to grow a mission-critical SaaS / Cloud Services product.
• 15+ years of hands-on leadership experience within product management, engineering and P&L experience needed.
• 3+ years experience with customer engagement products. 
• Track record as a General Manager (running Engineering and Product teams at scale) is preferred
• Experience growing and managing a P&L of $500M or more.
• Experience managing global teams in a high-growth technology company.
• The ability to synthesize all inputs and develop a crisp product roadmap.
• Proven experience building complex platforms at scale and providing product direction to exceed customer needs.
• Analytical with the ability to grasp and translate strategic business decisions and their quantitative implications.
• Experience exceeding business targets including growth, revenue, and more.
• Excellent problem-solving skills and the ability to make quick decisions with incomplete information based on business demands.
• Detail-orientation with great organizational skills, comfortable with ambiguity and ability to distill complex issues into structured frameworks and concrete action plans.
• Excellent communication and interpersonal skills, ability to be personable, yet persistent.

• Entrepreneurial and comfortable taking ownership in a fast-paced environment with a high degree of autonomy.

Location 

This role will be remote but ideally be based remotely in the United States

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $424,000 - $529,000
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $424,000 - $529,000
• Based in the San Francisco Bay area, California: $424,000 - $529,000
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.