SVP, Goldmind Creative

Job Description:

Role Summary/Purpose:

The SVP, Goldmind Creative leads, inspires, and oversees an in-house creative team of ~50 creative professionals including designers, motion graphics, account management, and front-end developers/production artists who develop work product that is strategic, innovative, creative, and results-driven in all forms across traditional and digital media channels. The SVP, Goldmind Creative is charged with establishing the strategic direction and operations of the group; supervising departmental leaders and achieving cost recovery targets.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Establish and implement strategies to evolve and optimize the growth model, structure, creative capabilities, processes and work tools for the in-house creative team.
• Manage financial operation within a cost recovery model to include: providing input to annual recovery target, setting billing rate(s), managing contingent working budget and producing monthly reporting as needed
• Evaluate and refine organizational structure within the team to support the ongoing evolution of design offerings and needs of the business
• Advocate and evangelize the value of Design throughout the organization and educate stakeholders about the capabilities of the in-house creative team
• Contribute thought leadership around design initiatives throughout the organization and participate in cross-functional teams representing design as needed
• Establish methods for evaluating and prioritizing project requests from across the business
• Define and implement flexible staffing models to accommodate variable workload including internal resource sharing, contingent workers and agency partnerships
• Identify and/or develop and communicate the core competencies of the in-house team and help stakeholders select external agencies when appropriate
• Provide functional management for in-house team leaders including hiring, goal setting, mentoring/coaching, performance reviews and problem resolution
• Provide operational oversight to ensure process excellence, efficient workflows and effectiveness.
• Contribute to the creation and maintenance of a highly creative, flexible and collaborative atmosphere and culture, promoting continuous improvement and innovation
• Serve as escalation point for direct reports in addressing and solving complex problems as they arise
• Represent creative team in annual budgeting process
• Maintain appropriate skillsets for business need
• Monitor the marketplace to benchmark and understand trends associated with creative service providers.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree in Advertising, Journalism, Design, Communications, Marketing, Business or related program OR, in lieu of degree, a high school diploma and 14 years of work experience working within a creative agency environment required
• A minimum of 12 years of agency and/or in-house creative team management experience
• A minimum of 6 years managing creative operations

Desired Characteristics:

• Master's Degree
• Understanding of human-centered design methods and process
• Extensive knowledge of UX/UI, interface design, digital and social platforms
• Significant creative process and operational experience including optimizing workflows, process and measurement, accuracy, capacity and velocity of teams.
• Project management experience
• Strong interpersonal and persuasive communications skills applicable with all levels within the organization
• Proven experience operating a creative services P&L in a cost recovery model
• Able to identify opportunities and propose strategies for value-add
• Comfortable interacting with senior business leaders and gaining buy-in
• Solid leadership, communication and relationship building skills
• Excellent problem-solving skills
• Thrives in a fast-paced environment
• Exceptional judgment and willingness to make hard decisions
• Creative, assertive, and outgoing personality
• Clear and articulate verbal and written communication skills
• Ability to think strategically and creatively
• Exceptional work ethic
• Enthusiastic towards colleagues and clients
• Ability to inspire and motivate a diverse team toward a common goal
• Able to multi-task, prioritize, problem solve and work independently

Grade/Level: 15

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing