SVP Managed Services (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale.  

Ready to discover the possibilities that live in technology? Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role: 

The SVP of Managed Services (MS) is responsible for the overall guidance and profitability of our Managed Services business through execution of Trace3’s strategic plan. The SVP of Managed Services will focus on the direction and growth of Managed Services, including Data Center Operations, Advanced Operations Support, and Network Operations Center services. The SVP of MS will be accountable for developing the Managed Services’ annual business plan, consistent with the vision and objectives set by the CEO and the President, to promote revenue, profitability, and growth of the Managed Services business. This position will be a savvy cultural ambassador and talent magnet with the ability to attract and retain “A” Players that are aligned to Trace3’s Core Values.

What You’ll Do:

• Oversee the entirety of Managed Services Strategy, Sales, & Operations
• Support all team functions and provide leadership, skill development and mentorship for direct reports
• Provide daily operational oversight
• Establish and achieve performance and financial goals by guiding and managing the team
• Evaluate and report on the performance of both the team and individual team members
• Create and allocate budgets
• Research and identify new business opportunities
• Seek new business tools and methods
• Collaborate with BU leaders & regional leads to develop and enhance business strategies and create converged offerings
• Ensure compliance with company policies and regulations
• Develop and approve the department's hiring plan
• Offer guidance and support to VPs and managers
• Evaluate business cases, client needs, and metrics for new services and roles to grow the business for the team to manage
• Provide executive presence to assist and resolve escalated key channel, customer, account management and sales issues
• Meets quarterly with General Managers and collaborates with the Consulting Teams to deliver and present industry best programs and services to clients
• Produce financial reports for the Executive Leadership team, including Executive Committee Planning and Reports
• Communicates and supports the Trace3 vision, mission, values, and culture to ensure all employees strive towards stated company goals
• Leads by “bringing the weather” and builds positive working relationships and networks with internal and external customers, peers, colleagues, and suppliers.

Qualifications & Interests:

• Bachelor’s degree from an accredited university required 
• A minimum of 15 years in a related services environment with experience delivering Managed Services
• Minimum of 5 years of P&L management, budget preparation, and fiscal management experience
• Demonstrated success in scaling and profitably growing a Managed Services business focused on predictable implementation and hitting core metrics
• Strong demonstrated experience developing processes, helping resources learn to follow processes while still being able to innovate and be creative
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Thorough understanding of designated IT market, key industry partners, and trends in the marketplace
• Solid management experience and track record in motivating and building a strong team
• Ability to listen, build rapport, and credibility as a strategic partner vertically and horizontally within business units; able to build bridges across teams and job functions
• Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes
• Excellent oral, written communication, and presentation skills with an ability to present technical issues to C-Level Executives and non-technical audience
• Ability to complete multiple tasks concurrently and deliver results under timelines and pressure  
• Ability to travel when needed

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive Compensation.
• Training and development programs.
• Stocked kitchen with snacks and beverages.
• Collaborative and cool office culture.
• Work-life balance and generous paid time off.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.