SVP, Portal Consulting (Implementation)

A snapshot of what you would do:

We are seeking an experienced consulting executive with knowledge of Procure to Pay software solutions, Supply Chain Finance, Dynamic Discounting, eInvoicing, Supplier Scorecarding and Risk Management to lead our Supplier Portal Consulting practice at APEX. Our Portal Consulting division implements, supports, and delivers consulting services for all APEX Portal software platforms to our clients. The SVP, Portal Consulting Practice will lead the team to generate a vision, establish direction and motivate members, leverage diverse views, coach staff, and encourage improvement and innovation.The required location for this role is workingonsite in our Greensboro, NCoffice so anyone outside of the Greensboro areamust be willing to relocate.

Primary Tasks/Activities:

• Lead team in the successful delivery of APEX technology/consulting deliverables. Ensuring delivery of high quality software solutions within constraints of time and budget.
• Participate in developing a best in class implementation methodology with the major goal being supplier adoption of software usage to return value to APEX clients.
• Act as a liaison between the customer and various groups within APEX such as Technical Support, Sales, R&D, and Product Management.

• Lead and assist customers in all phases of solution implementation including (but not limited to): process configuration, feature/functionality demos, user interface configuration, user set-up and project management.

• Own developing and maintaining team operating principles, team templates, operational metrics and performance measurement, work instructions and improving team trainings. Participate in the creation and education of staff for new and modified software consulting services.
• Act as a mentor to new team members.
• Maintain regular proactive communication with team members (e.g., face-to-face, via voicemails, emails) and clients, especially across multiple solution deployments so everyone understands status of project.
• Proactively collaborate with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g., change in scope).
• Participate in Quality Assurance via UAT
• Perform Go-Live planning and execution, with a focus on change management, stakeholder management and post Go-Live support hand off
• Change management in support of the implementation.

Account and Project Management Leadership:

Manage key customer relationships as well as APEX delivery and support leaders and teams for assigned global and strategic software clients.

• Lead the team managing new implementations (new clients, clients implementing new modules, clients adding new data feeds to existing modules) upgrades and any other billable work.
• Facilitate initial Implementation Planning Meeting with client (usually onsite).
• Work with client and APEX Implementation Specialist to create implementation plan (starting from existing work plan templates).
• Schedule and facilitate regular client communication (usually weekly conference calls).
• Manage APEX work against the plan to ensure adherence to the implementation schedule, budget and quality expectations.
• Monitor client work against the plan; work with the client to address issues affecting completion of their assigned tasks; escalate within APEX if such issues threaten timely on budget, successful implementation.
• Ensure that all work complies with the contract agreement and/or statement of work
• Track project time and ensure that monthly project billing is accurate.
• Ensure all project related documentation is developed and maintained properly.
• Develop and maintain relationships with the client's APEX Salesperson, SVP of Sales, CFO and SVP, Global Business Partner Technology Solutions and CIO; advise them of any issues that might affect work they are selling or delivering.
• Support APEX business development efforts by actively looking for additional software and service opportunities with assigned clients and alerting Sales upon identification of opportunity.
• Responsible for ensuring corporate controls are followed and will enforce the policies documented in the Apex Corporate Security Standards.
• Actively participate in SSAE 18 audit and compliance and adhere to SOC1/SOC2 controls.

Cross functional/Interdivisional Collaboration:

Collaborate with all APEX Divisions as needed and more specifically:

• Work with the training team to develop content for training materials.
• Work closely with pre-sales and audit to develop and deploy best practices and drive the evolution of our approach to software implementation
• Work closely with R&D to drive improvement in our technical process and applications
• Collaborate with Sales and Pre-Sales to develop procedures to ensure a smooth "hand off" from Sales to Software Consulting and providing feedback to help negotiate contracts with clients, partners and subcontractors.
• Collaborate with Product Management to ensure implementation methodology continues to align with product strategy and the desired features and functionality from a client perspective are communicated to Product Management.

Required Skills:

• Solid understanding of Accounts Payable & procurement principles, includingProcure to Paybest practices.
• Extensive knowledge in Supply Chain Finance/Dynamic Discounting/eInvoice space
• Project management skills
• Some hands-on technical experience (such as programming or report writing).
• Ability to use the following tools effectively:
• Microsoft Office (Outlook, Excel, Word, PowerPoint, Project, SharePoint)
• WebEx or other web conferencing tools
• Ability to design, implementing and supporting complex business processes.
• Demonstrate proven thought-leader level abilities, broad subject matter expertise and success with:
• Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets and billing.
• Developing strategy; as well as writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff and management, such as presentation slides; practice marketing materials; change management plans and/or project plans; workshops and whitepapers; practice methodologies and tools; policies and procedures; and/or other standard business communications.
• Capabilities and experience in providing alternate process workarounds to requirements vs developing technical / custom solutions.

Required Experience:

• 5+ years' experience in leading global software consulting organizations serving the Fortune1000
• 5+ years' experience in Procure-to-Pay processes at a Fortune1000 company or as a P2P software consultant
• 3+ years' experience managing projects
• Implementation experience with both software-as-a-service and on-premise solutions
• BBA or MBA in Finance, Accounting or MIS preferred
• PMP certification preferred but not required

About Us:

APEX Analytix is the first to bring Cognitive Technology, including IBM Watson®, to the apexportal and AP Recovery Audit industry to drive smarter recoveries, controls, analytics, and working capital. We serve Global 1000 clients on6 continents, in virtually every country in the world, safeguard$2.6 trillion in disbursementseach year, and are fluent in languages covering98% of global trade.

APEX Culture:

Our culture drives everything! We live our culture of performance, respect, candor and fun-in that order. Performance is measured by delivering value to our clients, generating goodwill, trust and partnership. Sincere respect for each other, our diverse backgrounds and our well-being are our cornerstones. We value open and honest relationships with each other, our clients and our communities. And, life is too short to not have fun! We look for team players who possess the qualities of being humble, hungry, and smart. We recruit candidates who will strive for accountability in performance and career growth, serving fortune 1000 clients in long-term respectful relationships, and working in a diverse and caring environment.

Perks:

We owe our growing success to our team of bright, passionate, and innovative individuals. We truly value our associates and strive to provide the highest quality benefits program offering competitive compensation packages with tailored bonus plans and generous benefits. Our benefits include: health plans (medical, dental, optical, life insurance, disability insurance, FSA, HSA employee assistance program, supplemental insurance options and pre-paid legal), generous paid time off plan, 401k plan, flexible work schedules, wellness programs (company fitness and weight loss challenges, financial wellness software tool, and gym membership stipend), associate and customer referral bonus programs, and paid community hours. And here at APEX, you won't get lost in the shuffle. Our focus on internal training, growth and development, results in over a quarter of our open positions, filled with internal promotions annually! With resources such as a strong Mentor Program, Internal Training Portal, Education, Tuition, and Certification Assistance, we provide the tools for our associates to grow and develop. If you are looking for a place to shine, come join the team!