SVP, Strategy

We are seeking a highly experienced and visionary Senior Vice President of Strategy to lead our strategy practice. The Strategy team creates transformational growth for Fortune 1000 companies across our key offerings in Innovation Strategy, Experience Design, Digital Product and Platforms, Performance and Artificial Intelligence. This role demands a blend of thought leadership, operational acumen, and a passion for digital innovation.

You will lead a digital business strategy team with diverse skill sets, backgrounds, and perspectives and collaborate with cross-discipline teams within Hero. Clients and internal teams highly respect you for delivering strategic thinking that identifies enterprise value and differentiated digital business and brand solutions. You will be a strategic partner to the senior leadership team, identifying and evaluating new business opportunities, leading critical internal company initiatives, and building and growing the strategy consulting best practices at Hero. 

What you'll do 

• Lead enterprise digital growth strategies for Fortune 1000 companies with vertical emphasis in Health & Wellness, Financial Services, Manufacturing and Retail/CPG.
• Design target market segments and diagnose customer problems that are lucrative to solve by providing market intelligence through competitive analyses and customer research techniques like ethnography, customer intercepts, and employee interviews 
• Develop a plan to solve those customer problems profitably by leveraging diagnostic tools, ROI calculators, ideation sessions, prototypes, and roadmaps to show what work needs to be done and prioritizing the work using multiple criteria 
• Create customer-focused strategies through the synthesis of business, brand, and customer insights 
• Build the infrastructure needed to execute the CX transformation by helping CX pros create customer-focused organizations through transformations of culture, employee enablement, technology, and processes 
• Create a culture of collaboration, partnering with creative, technology, data and marketing teams to ensure strategies and ideas are optimized through every touch point 
• Lead a team of strategists operating at the intersection of new business models, consumer behavior, technologies, and brand experiences 

Who you are 

• You have 15+ years of experience and a track record of digital strategy for global brands - new business models, new consumer behavior, new technologies, and new brand experiences 
• Experience leading a strategy practice at a digital agency or consultancy
• A proven collaborator within a global business who can coordinate and influence a cross-functional team across capabilities and geographic regions 
• Highly experienced in leading C-Suite in digital business growth strategy
• A subject matter expert around the fundamentals of businesses, technology, marketing, and brand 
• Experience in CX and digital business transformation modeling and all forms of market and customer research 
• Aptitude to communicate and present in a manner that inspires and rallies others around the strategic vision and opportunity 
• Ability to simplify and convey complex scenarios 
• Nimble, entrepreneurial spirit; curious and bold 
• Proven people leadership abilities 
• You've worked in key verticals such as Health & Wellness, HighTech, Financial Services, Manufacturing, CPG 

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

We’re expanding our talented team of customer experience experts. We celebrate leaders at all levels who take risks and instill the spirit of collaboration. We seek people who are Wholehearted, Craft-driven, and Bright to help us fulfill our mission to create customer experiences without compromise.  

Core Values:

• Wholehearted—we bring our complete, genuine, and whole-hearted selves forward each day.
• Craft-driven—we have a strong sense of curiosity and diligence, taking a meticulous approach for each step. 
• Bright—we’re driven by imagination, inspiration, and an optimistic mindset. 

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.