SW Test

The Service Desk Specialist I has the primary responsibility for receipt, triage, and resolution of Service Requests and Incidents related to computer systems, hardware, or software to clients over the phone, online, or in person. If they are unable to resolve the Service Request or Incident, then they will use documented procedure to identify the appropriate escalation protocol for addressing the issue. The Service Desk Specialist must utilize excellent customer service, problem solving, and technical reasoning skills. They also must be able to multitask and organize their work effectively to meet their daily, weekly, and monthly goals.