SW/App/Cloud Technology Support Associate Manager

SW/App/Cloud Technology Support Associate Manager (Accenture LLP; Florham Park, NJ): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Associate Manager in Florham Park, NJ, and the job duties are as follows:

• Communicate with client regarding system or application to accurately define issues and to interpret and design a resolution.
• Support incident, issue, and outage management, investigation, and restoration.
• Design, develop and test solutions built on ServiceNow platform.
• Collaborate with business, IT and developers to clarify requirements and identify ways to simplify solutions and increase user experience.
• Monitor systems and trends to prevent occurrence of incidents, problems, and errors including, improving overall performance.
• Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
• Operate IT production services according to management protocols and Service Level Agreements (SLAs).
• Provide operational support, ensuring production systems and devices are online and available.
• Analyze and solve moderately complex problems.
• Understand strategic direction set by senior management and implement methods and procedures set by management.

BASIC QUALIFICATIONS:

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 4 years of experience in each of the following:

• Java and JavaScript programming, including developing custom applications on ServiceNow platform;
• Developing and Implementing Integration between ServiceNow and other applications using REST API, scripted API, and ServiceNow email inbound action;
• Developing and implementing data migration and consumption using FTP or SFTP Services;
• Utilizing JDBC (Java Database Connectivity) to query SQL Databases;
• Developing and implementing integrations in ServiceNow using OAuth authentication and Token based authentication;
• ServiceNow advanced workflow programming;
• ServiceNow platform upgrades and performance tuning; and
• Requirement gathering, creating technical and functional specifications, and developing solutions and effort estimation.

Must have 3 years of experience in utilizing CyberArk to store and retrieve credentials.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the 'APPLY' button.

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