SWAT Specialist

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The SWAT Transportation Specialist is a member of the Operations Development team who supports the TbM WND (Warehousing and Distribution) 1st Mile Transportation group. The position is a dynamic role comprehensive of being an operations process and systems SME (subject matter expert) with additional responsibilities related to project management, technical writing, and continuous improvement. Our team has a range of initiatives including supporting flawless new customer onboardings and new system implementations, driving process standardization, managing change requests, proliferating best practices across the organization, supporting in digital transformation, and more.

Any SWAT Specialist across Operations Development serves as a liaison between operational and functional support teams such as IT, Engineering, Billing, Operations, EDI, etchelping to enable the company's growth aspirations rapidly and effectively.

SWAT = Systems, Warehousing & Transportation

Principal Accountabilities:

• Supporting and driving new customer onboarding.
• Lead new business and systems implementations.
• Technical writing of BRDs, SOPs, IOPs, and creation of process maps.
• Train users on systems and processes.
• Supporting digital transformation efforts as well as helping create the initiatives.
• Problem-solving dynamic operational and/or systemic challenges.
• Documenting processes and support in training and implementation of the processes.
• Influencing change with a continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies.
• Evaluating the use of tools used by operators to ensure maximum ROI on investments.
• Develop reporting tools and KPIs to maximize visibility into trends of the business.
• Ad-hoc customer and management requests
• Manage, communicate, and resolve operational, process, and systems issues.
• Proactively identify trends, process improvements, and customer needs and propose and implement solutions.
• Acts as a liaison for cross-functional support teams to achieve customer and company business objectives.
• Create and execute project plans across several departments.
• Track progress throughout the projects and initiatives.

Critical Qualifications / Skills / Experience:

• Bachelor's degree in supply chain, Business Management, or a related field required
• Strong working knowledge of Microsoft Office Products, especially Outlook, Word, Excel, and PowerPoint
• 2+ years of experience, preferably in the distribution, fulfillment, transportation, or other aspects of the logistics industry
• Self-starter attitude
• Trinium, Truckmate, PINC, YardView, Whernet, and industry leader transportation and yard management systems experience
• Ability to quickly learn new systems or software
• Ability to write clearly and concisely
• Ability to approach all situations with tact, high emotional intelligence, diplomacy, and discretion.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$62,000-$65,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at [email protected]