System Administrator

Project Description

The Messaging and Collaboration services (MCS) team is a dedicated function that resides under the Technology Services support function. As part of the MCS Team the successful candidate will perform hands-on tasks to migrate, manage and maintain our Microsoft M365, on prem Exchange 2016 and Skype for Business Offerings and related technologies.

You'll be working in the Messaging and Collaboration services team in Nashville location. We provide cutting edge service delivery of communication and collaboration platforms including Exchange, Skype for Business and M365 in a global enterprise. As a Collaboration Services IT Analyst , you'll play an important role in migrating and supporting M365 and improving overall customer satisfaction.

Responsibilities

• Manage MS Exchange, Skype, Voice recording, compliance solutions, MS Teams, SharePoint, AD (FS), OneDrive, etc• Manage and monitor M365 services and hybrid infrastructure.• Document changes to the systems using change management best practices.• Maintain a highly secure system through proper configuration and system access monitoring.• Assist with the migration of large volumes of data into the cloud platform.• Troubleshoot and resolve issues with user access to cloud services.• Monitor and communicate to stakeholders the performance of the services.• Ensure service delivery meets the business requirements (based on defined SLAs).• Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework.• Champion the adoption of M365 services as appropriate for our business.• Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution• Ensure workflows, processes, tooling and applications are of the highest quality standard.• Contribute expertise to the management of existing and new IT products and services.• Define workarounds for known errors and initiate process improvements.• Maintain a knowledge database.

Skills

Must have

• 5+ years of experience with Exchange (on premise/online) administration.• 2+ years of Office 365 (over 1000 users) administration experience.• 2+ years of Microsoft Windows Server administration experience.• 2+ years of experience with M365 migration tools.• Experienced and well versed in all Microsoft environments.• Programming languages and scripting languages related to platform.• Strong work ethic, with a passion to determine root cause of problems/issues• Outstanding communication skills.• Excellent troubleshooting skills.• Excellent organizational and time management skills.• Ability to work both independently and as a member of a team.

Nice to have

• Office 365 or any other Microsoft certifications a plus.• Experience with Azure cloud solution.

Languages

English: C1 Advanced

Seniority

Regular

Relocation package

If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization

System Administration

Ref Number

VR-99545