System Administrator

5years experience resource who will need to be onsite working the day shift.• Strong organizational and communication skills who ideally has some hardwareand software procurement experience.• Handling work orders, Tracking status of the equipment for each order.• Process requests to remove software, move software, purchase for differenttypes of software, Microsoft Office 365 licenses, Audio Conference licenserequests, server software purchase, etc.• Perform software entitlement for zero cost applications based on work requests.Complete requests such as move software, remove software , base softwarelicense requests, software entitlements etc. within SLA.• Resolve issues with any software installation or entitlement for users.Collaborate with other support groups.• Perform software procurement activity, check license availability and initiatepurchase accordingly.• Monitor group mailbox and respond to user queries within SLA. MonitorServiceNow ticketing system for Requests, Work Orders, Incidents.